Find the answers to some of our customers frequently asked questions. if you have a specific query that isn't listed in our FAQ's, please feel free to contact us and we will help in any way possible.

We Are Usually Asked About

  • HOW DO I ACTIVATE MY ACCOUNT?

    The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at shopenquiries@harwoods.uk.com

  • HOW CAN I CHANGE MY SHIPPING ADDRESS?

    By default, the last used shipping address will be saved into to your store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

  • WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?

    To ensure that you get your desired products, it is recommended that you make your payment within 60 minutes of checking out otherwise your chosen products may not still be available due to limited stock.

  • WHAT IF A PRODUCT PRICE IS LISTED WITH £0.00 PRICE TAG?

    Products with no price or a £0.00 price tag are unavailable to purchase online due to the bespoke nature of the product. We recommend interacting with the contact us telephone or email to get in touch with us directly to fulfil your order request.

  • HOW CAN I TRACK MY ORDERS & PAYMENT?

    After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number will be sent to you via an email notification.

  • HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

    For more information about our shipping policy including estimated delivery times, please see our shipping policy. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

  • HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?

    Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Samplestore.com system for your order. It's fast, easy & secure.

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