Shipping Policy

Shipping Policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
One of the Online Shop team will be in contact once your order has been placed with the manufacturer and a rough lead time as to when to expect your item.

Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.

In-store pick up
Unfortunately, due to the nature of our business and during the current COVID-19 pandemic, we are unable to offer in-store pick up

International Shipping
We do not offer international shipping unless specifically requested and approved by the Customer Services team. For more information on this, please contact shopenquiries@harwoods.uk.com
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Harwoods Online Shop is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at: shopenquiries@harwoods.uk.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes
We cannot deliver to P.O. boxes.

Refunds, returns and exchanges
We do not accept returns on our products available unless the product meets the following expectations;

- Goods that are made to the consumers specification or are clearly personalised; and
- Goods which are liable to deteriorate or expire rapidly.

In the event that your order arrives damaged in any way, please email us as soon as possible at: shopenquiries@harwoods.uk.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at: shopenquiries@harwoods.uk.com.