1.1 If you need to return a product purchased from Harwoods Shop under the Consumer Contracts Regulations 2013 you have the right to cancel your order within a period of 14 working days.
1.2 Your right to cancel an order starts the moment you place your order and ends 14 days from the day you receive it (effective 13th June 2014). Please be aware that your right to cancel does not apply to certain goods that we sell, for example, products specially ordered that are not in stock, electrical products, tyres and painted/colour coded products (see full list below).
1.3 You must inform us of your wish to cancel by email within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use or install them to your vehicle; merchandise clothing must not be worn, other than to check for correct fitment. Authorised returns must arrive to us in their original packaging, including any fixings and instructions, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method.
If goods are returned with missing parts, lost or damaged in transit, we may charge you, or not refund to you amounts that are attributable to the loss or damage. We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you. Due to this please look closely at the items you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original product purchased.
1.4 All returns will require a RETURNS AUTHORISATION NUMBER and a completed returns form, so that we will be able to identify the package. To obtain an authorisation number and returns form, please contact us via email: email@example.com to be issued with one. You will then need to return the product along with the completed returns form to Harwoods Shop within 14 days from authorisation. If the item is not returned during this time period, you may no longer be entitled to a refund. Items returned without a returns authorisation number will be rejected.
1.5 The credit amount reflects the purchase price of the item, including the standard delivery charge (where applied), excluding any delivery surcharges. We are unable to refund delivery charges for returns of partial orders or unauthorised returns.
1.6 Are there limitations to items that can be returned or refunded?
There are items that cannot be returned for any reason. These include:
- Owner’s Manuals/Handbooks
- Electrical Goods, SD Cards or CD-ROM's
- Painted Parts or Accessories (Personalised/Colour Coded)
- Touch-Up Paint
- Locking Wheel Nut Sets or Keys (if packaging opened)
- Special Order Products*
- Delivery Surcharges (over-sized/over-weight/remote area)
*SPECIAL ORDER products are non-refundable and will be advised prior to ordering via e-mail or noted on the product description. A special order is considered to be any item that is not normally in stock or available online, it was Special Ordered.
2 Return Of Goods
2.1 Customers are responsible for the full cost of returning goods and advised to use a fully-tracked or courier service to ensure a safe return. Return requests must be made to us within the cooling-off period, which starts the moment you place your order and ends 14 days from the day you receive it.
2.2 In accordance with your statutory rights, if you received an item sold and/or fulfilled by Harwoods Shop that is either incorrect, damaged, defective or does not match its description, we will either offer you the option to exchange the product via our chosen pre-paid carrier, or, if that's not possible and the cost of returning the item exceeds our standard delivery option, please contact us prior to returning.
We are unable to process a refund for any additional postage costs you incurred, should we not be contacted in advance to returning. In any circumstances whereby a return is agreed in advance by both parties by a third-party other than our chosen returns methods, note that we will require proof of postage in order to refund such additional postage costs.
3.1 Please review our full Terms & Conditions
4 Return Address:
Harwoods Crawley Audi,
FAO Parts Department,
Maidenbower Business Park,